Refund Policy
Before
a refund is granted, allow us to try and help solve any problem you have by
opening a ticket in our support desk. Please give it 24-72 hours for our
Support Team to get back to you on your support requests. We do our best to
answer a lot faster to your requests.
Nature
of digital media (software) that can be downloaded instantly after a
purchase has been made. There is no �trial� or �grace period� after purchasing
any product which means all sales are final. Once you have purchased the
software, there is no way to �return� it. As such refunds cannot be provided.
We
can do refund if the product you ordered from the website was completely
unusable. If You Ask For A Refund or Open A PayPal
Dispute After Receiving Delivery, You Will Banned From Our Site.
Refunds
will not be granted if you simply decide not to use the purchased products. We
stand behind our products and will assist you in solving any problem you have,
but we also expect you to adequately understand what you are purchasing and
why.
Some
offers might include a non-refundable clause. In this case, it will be visible
or linked from the offer page.
Refund
Exceptions
No refunds are provided for:
- Renewals are strictly non-refundable, Renewals
for which you can cancel easily anytime the automatic payment at the
deadline directly from your Client area page
- requesting a refund for the
same product twice.
- Offers and discounts are valid for future orders
only and cannot be used to ask for refunds or partial refunds of existing
purchases.
No
returns/refunds will be offered for digital products except if the product
you�ve purchased is:
- completely non-functional
- and/or product main description
was fully misleading.
- and/or you didn�t download any or many files from
our website.
�
then you do have the option to request a refund.
We
also reserve the right to refuse a refund in following situations:
- you have changed your mind
about an item/subscription.
- you bought an item by mistake
and the product(s) was already setup for you OR already downloaded by you.
- product was bought by your
employee or inmate from your PayPal account which he/she had legal access.
- You can not
install the downloaded product.
- The product is incompatible
with your WordPress, plugins, or web server settings.
- The product does not function as
you want.
- The product displays a message
about the need to enter a license key or activation.
- You broke your website when
installing the product.
- You did not receive technical
support on hosting.ItechGate.net.
- you refused provide to our support staff access
to your web-site to investigate our product you
are having issue with.
Please
also note that:
- You may cancel your account at
any time, however, there are no refunds for cancellation.
- If you will get a refund you
cannot use downloaded premium products any more.
- If the product after update is
still damaged, we may offset the amount of your refund by the diminished
value of the product.
- Refunds can take up to 14 days to reflect in your
account.
Also,
go through our Terms &
Conditions for more details.